Terms & Conditions

By placing an order with Cate’s Cake Company, you are agreeing to the following terms and conditions. Please read them carefully before payment is made. By making a payment, you are confirming that you have read and understood the following:

Deposits and Payments:

To secure an order for a Cake with Cate’s Cake Company a non-refundable, non-transferable, deposit of 50% of the total cost is required.   Your order is not secured until the deposit has been received.  The remainder of the balance must be paid 2 weeks before the collection date.

To secure an order for Cupcakes with Cate’s Cake Company full payment is required when the order is placed.   The order is not secured until the full payment has been received.

For cakes ordered with less than 7 days notice customers are required to pay the full balance at the time of order. 

Payments can be made by Cash or Card with payments taken over the phone or in person.

Changes to Orders:

If you wish to make any changes to your order at least 3 weeks notice prior to due date is required.  Changes made after this time may incur a charge.

Cancellation:

Should you need to cancel your order, for whatever reason, the full deposit will be retained. 

In the unlikely event that I am forced to cancel an order through no fault of the customer, all money paid will be refunded.

Collection:

All cake collection dates/times must be agreed in advance. The customer is responsible for notifying me if they are unable to meet the agreed time for collection.

Once the cake has left my site, it is no longer my responsibility and therefore I cannot be held accountable for any damage caused. Cakes should be transported flat (not on a sloped car seat or knee). The boot or footwell of the front passenger seat are the best places to place the cake. These areas must be free of any loose items that may damage the cake during transit. Please drive carefully! 

I make every effort to ensure my cakes are stable and, if transported correctly, there should be no issues.

Cakes must be stored at room temperature, out of direct sunlight and heat. Do NOT place in a refrigerator.

Allergen Disclaimer:

At the time of ordering please make it known if there are any allergies that I need to be aware of so that all precautions can be taken when the cakes are made.   I am happy to bake dairy free/gluten free cakes and cupcakes. Whilst I make every effort to use separate utensils, wash/sterilise all equipment before every use and store free from ingredients away from regular ingredients, there is always a small risk of cross contamination and as such, I cannot 100% guarantee allergen free products.

Due to the presence of nuts in my kitchen, I do not cater for nut allergies. 

Cate’s Cake Company accepts no liability for customers suffering allergic reactions.

Non-edible items:

You will be advised on collection which items from the list below are present in your cake. It is the customers responsibility to ensure that these are removed before consumption...

*support dowels/straws 

*ribbons

*cocktail sticks 

*wires

*flower picks

*cake cards

Photographs:

All cakes are photographed before leaving my site and I will use these to add to my portfolio and promote my work. All photos taken belong to and are copyrighted to Cate’s Cake Company.

Complaints:

In the unlikely event that there is an issue with your order, the cake must be returned to me within 24 hours of the event so that I can inspect the cake. Any refunds/discount offered is at the sole discretion of Cate’s Cake Company and all decisions are final. 

No refund/discount will be given if a Cake has been stored incorrectly or kept beyond the recommended use by date.